The NYT just ran a piece discussing a growing business practice, the outsourcing of fast-food orders. The story discusses a call center in California that acts as a central hub to an experimental project in which patrons give food orders to employees hundreds of miles away. Reportedly, due to the decrease in communication costs (through VoIP), the workers at a McDonald’s store can now focus on other tasks such as cooking food, cleaning and handling money. This boogey man for opponents of free-trade is none other than specialization and the division of labor at work. See also: Outsourcing Orders: Menacing, Thieving and un-American
Via Paul Kedrosky.